Prevent $50K–$500K+ incidents before they escalate

Exchange Online incident response: 20–35 minute root cause identification

Systematic diagnostics with documented rollback procedures prevent extended outages and audit findings. Mail flow recovery, Outlook stability, hybrid remediation, security hardening—delivered by Microsoft MVPs and certified engineers with 2-hour response commitment and executive-ready impact reports.

Request Exchange Security Assessment Start from symptoms

Service catalog: Fast diagnosis prevents extended downtime

Each service includes pre-checks, error-code mapping, validation steps, and rollback triggers. Average MTTR reduction: 30–40% vs. generic support, preventing $50K–$500K+ per incident.

Diagnostic toolkit included

Every engagement includes production-safe diagnostic scripts, telemetry templates, and validation checklists.

Message trace & service health

Advanced message trace queries with NDR classification, connector telemetry, and throttling signal extraction.

Authentication signal mapping

Conditional Access logs, modern auth failures, Autodiscover endpoint testing, and OAuth grant troubleshooting.

Hybrid & namespace validation

DNS scope testing, SRV record validation, HCW health checks, and split-horizon DNS conflict detection.

Error-code to root-cause mapping

NDR codes (5.7.x, 4.x.x), Outlook error codes (0x8004010F, etc.), and Graph API failures cross-referenced to remediation paths.

Rollback decision trees

Metrics to trigger rollback (latency, failure rate, error spike), safe revert procedures, and validation gates.

Change impact simulation

Test-tenant dry runs, shadow mailbox scenarios, and blast-radius estimation before production execution.

Engagement models

Choose the depth you need; all models include principal review and safety checks.

P1 / P2

Incident desk

Rapid triage, decision tree, and rollback-ready actions with SLO-backed response for critical incidents.

Includes author-signed runbook, validation checklist, and comms template.

Projects

Planned change

Change-control ready planning, risk analysis, execution support, and acceptance criteria for migrations and hardening.

CAB-ready documentation with rollback matrix.

Advisory

Design and reviews

Architecture reviews for mail flow, hybrid namespaces, auth posture, and compliance; includes recommendations and proof paths.

Includes baseline configs and drift monitoring suggestions.

Incident response pricing

Transparent, ticket-based pricing with principal-engineer diagnostics and rollback-first guidance. Pay per incident, keep the runbook.

P1

Critical outage

$80

Fastest path: principal-led triage, rollback-ready steps, and change-control friendly comms.

  • Same-day triage target
  • Rollback-first plan
  • Chat + email
P2

High impact

$56

Production-safe diagnostics for significant impact without full outage.

  • Structured triage
  • Validation checks
  • Rollback triggers
P3

Moderate issue

$28

Guided remediation for contained issues with clear success criteria.

  • Evidence-first steps
  • Author-signed notes
  • Email follow-up
P4

Advisory & prevention

Based on diagnostic report

Ideal for health checks, reviews, and prevention. Price set after a lightweight diagnostic.

  • Tailored scope
  • Change-ready
  • CAB-friendly notes

Delivery process

Observable, auditable, and designed for enterprise change governance.

Intake & scoping

Impact, scope, blast radius, and dependencies captured. Signals logged for later validation.

Plan & execute

Runbook with pre/post checks, execution steps, rollback triggers, and validation scripts. You approve execution.

Handoff & prevent

Post-change validation, documentation, monitoring hooks, and prevention actions to stop recurrence.

Need Exchange Online fixed with evidence and safety?

Engage principal engineers for production-safe remediation with published SLOs.

Request Exchange Security Assessment Browse runbooks Meet the authors

🚨 Critical incident? Message us on WhatsApp for immediate escalation.